Accounts and plans
Sign in, manage your computers, and choose, change or cancel a plan.
Kinetra is free. Everything it does on your own computer, with no time limit, is in the free plan: templates, screens, Control, data sources, media, automation, outputs, MIDI and OSC.
Paid plans add services that run on Kinetra’s servers: AI templates and live polls.
| Free | Pro | Team | |
|---|---|---|---|
| The whole Kinetra app | Yes | Yes | Yes |
| Test polls | Yes | Yes | Yes |
| AI templates | No | 50 a month (10 a day), 300 tweaks | 150 a month (30 a day), 1,000 tweaks |
| Live polls | No | 3 open, 30 a month, 500 votes per poll | 15 open, 50 a month, 2,000 votes per poll |
| Computers at the same time | — | 1 | 5 |
| Support | — | Priority email |
Plans are billed monthly. See kinetra.live/pricing for prices and the latest limits. Enterprise plans have custom limits. Contact [email protected].
Your account
Section titled “Your account”You need a free Kinetra account to use Kinetra. You sign in once on each computer; after that Kinetra starts without signing in, also offline.
Sign in
Section titled “Sign in”The first time Kinetra starts, click Sign in to get your free license (see Install). Later, sign in from Preferences › License › Account › Sign in.
- Kinetra opens your browser at the Kinetra account site.
- Sign in there, or create an account.
- Check that the code in the browser matches the code in Kinetra, and approve.
Kinetra never asks for your password itself: you always sign in in the browser. When a new computer signs in, you get an email.
Sign out
Section titled “Sign out”Open Preferences › License and click Sign out. Your license keeps working on this computer, also offline. Nothing on air changes.
Manage your account
Section titled “Manage your account”Click Manage account in Preferences › License to open your account on the web. There you can change your details and password, see where you’re signed in, manage billing and delete your account.
Your license
Section titled “Your license”Preferences › License shows:
- Plan: your plan’s name, for example Kinetra Free, Kinetra Pro (monthly) or Kinetra Team.
- Status: whether the license is Active, or what’s wrong.
- Valid until: when the current period ends.
- Offline: how much longer Kinetra works without a connection.
- Last check: when Kinetra last checked your license, with Check now.
Working offline
Section titled “Working offline”Kinetra checks your license in the background, about twice a day. You don’t need to be online during a show.
- For 30 days without a connection, everything works.
- After that, for 14 more days, Kinetra shows Limited until Kinetra connects: what’s already running keeps running, but you can’t start new AI templates or open new polls.
- After that, Kinetra works like the free plan until it connects again.
Connect to the internet and click Check now to get full access back right away.
Changes never interrupt a show
Section titled “Changes never interrupt a show”If your plan ends or changes, Kinetra waits until nothing is on air and no display output is showing. Until then, Preferences › License shows Pending: A license change applies when the show ends.
License key
Section titled “License key”If you have a license key (KNTR-XXXX-XXXX-XXXX), add it in either place:
- In Preferences › License › License key: type or paste the key and click Add key. Kinetra says License key added. If you’re signed out, the button is Sign in and add key: sign in, and the key is added after that.
- On the Welcome to Kinetra screen, the first time Kinetra starts on a computer: click I have a license key. The key is added to your account when you sign in.
Computers
Section titled “Computers”A paid plan covers a number of computers at the same time: Pro 1, Team 5. Sign in on each computer you use.
Preferences › License › Computers shows this computer and your other computers.
- Deactivate this computer frees its place. Pro stops here after the show; you can activate it again any time.
- Deactivate next to another computer frees that one.
Move your plan to this computer
Section titled “Move your plan to this computer”If your plan is in use on another computer, Kinetra asks, with your plan’s name, for example Kinetra Pro (monthly) is active on STUDIO-PC. Move Kinetra Pro (monthly) here? Click Move Kinetra Pro (monthly) here: the plan stops on the other computer, which keeps the free plan.
If all computers on your plan are in use, Kinetra says All computers on this license are in use and lists them. Choose Deactivate and use this computer next to the one to replace.
Backup computer
Section titled “Backup computer”Pro and Team don’t include a backup computer. Some other plans, such as Enterprise, include one: a spare computer that doesn’t count toward the plan’s computers. On those plans, Kinetra also offers Use as backup when all computers are in use. A license has at most one backup computer.
If Kinetra says This plan doesn’t include a backup computer, deactivate one of your computers to use this one instead.
Buy, change or cancel a plan
Section titled “Buy, change or cancel a plan”- Buy: click Upgrade to Pro in Kinetra, or go to kinetra.live/pricing. Payment is handled by Paddle, our reseller, which also sends your receipts and invoices.
- Cancel: on the billing page of your Kinetra account, at any time. You won’t be charged again and keep the plan until the end of the month you’ve paid for. After that, Kinetra keeps working on the free plan.
- Refunds: ask within 30 days of any payment and you get that payment back in full. See the refund policy.
- If a renewal payment fails, your plan keeps working for 7 days while you fix it.
Read the terms and the privacy policy.
Common problems
Section titled “Common problems”“Limited until Kinetra connects”
Section titled ““Limited until Kinetra connects””Kinetra has been offline for more than 30 days. Connect to the internet and click Check now.
“Paused: the computer’s clock is behind” or “Your computer’s date or time is wrong”
Section titled ““Paused: the computer’s clock is behind” or “Your computer’s date or time is wrong””Set the correct date and time on your computer (preferably automatically), then click Check now.
“All computers on this license are in use”
Section titled ““All computers on this license are in use””Deactivate a computer you no longer use, or move to Team for more computers.
“This plan doesn’t include a backup computer”
Section titled ““This plan doesn’t include a backup computer””Your plan has no backup computer. Deactivate a computer you no longer use, and use this one instead. See Backup computer.
“This license already has a backup computer”
Section titled ““This license already has a backup computer””Deactivate the current backup computer first, in Preferences › License › Computers.
“This computer was deactivated. Activate it again.”
Section titled ““This computer was deactivated. Activate it again.””The computer was deactivated from another computer. Click Check now or sign in again to activate it.
“Your Pro subscription ended”
Section titled ““Your Pro subscription ended””Renew your plan at kinetra.live/pricing. Everything local keeps working.
“This license was revoked”
Section titled ““This license was revoked””Contact [email protected].